ChatGPT as a Review Analyst

A customer experience analyst or review analyst is responsible for gathering and analyzing customer feedback to improve product and service quality. This involves collecting data through surveys, reviews, and support tickets, identifying patterns and common issues, and visualizing customer interactions to pinpoint areas of difficulty. By understanding customer perspectives, these analysts can help businesses address pain points, enhance satisfaction, and ultimately drive customer loyalty.

Many tasks traditionally performed by customer experience analysts, such as collecting feedback, analyzing trends, and identifying pain points, can now be automated using AI tools like ChatGPT. This allows for more efficient data processing and quicker identification of areas for improvement. Additionally, automated systems can send targeted emails to customers based on their feedback, streamlining communication and enhancing the overall customer experience.

We will explore the coding aspect using ChatGPT. For now, I will utilize ChatGPT 3.5.

I’ll be coding in Google Colab. Feel free to use any specific environment or configuration you prefer.

I’m installing the necessary LangChain packages for our analysis.

!pip install langchain
!pip install langchain-openai
!pip install langchain-community